Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@islandracewerks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Items Ineligible for Return/Exchange Include:
- Custom made-to-order products (steering wheels, custom painted trim, etc…)
- Damaged/used products
- Wheels
- Wheel Spacers
- Tires
- Batteries
- Suspension
- Gift Cards
- Merchandise
- Tunes
- Clearance ItemsÂ
- Screen ProTech Orders
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking Fees
All returned items will require a restocking fee. This fee will be deducted from your refund amount. There may be scenarios where Island Racewerks will not charge restocking fees, but this will be determined on a case-by-case basis.
Restocking Fee Structure:
- 25% on performance products and electronics
- 20% on all other products eligible for return
If your order is approved for a refund, it is the responsibility of you, the customer, to take care of the shipping and handling costs UNLESS the item received was not the item placed in the order. If Island Racewerks sent you the incorrect item, we will provide a shipping label for the return and you will not be charged a restocking fee.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@islandracewerks.com.
If you are requesting a refund prior to shipping and the reasoning is outside of the control of Island Racewerks, you will be charged the credit processing fee of 3.5% to 6% depending on the type of payment method.
Lost or Stolen Packages
Island Racewerks is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. Island Racewerks is unable to do anything in this situation, and will not refund or resend the lost/stolen item.